Other information
Security - Collection of Children:
Under no circumstances will the staff allow a child to be collected from the department by any unauthorised person, and it is important that details of all persons authorised to collect the child are provided on the Registration Form.
If, however, none of the authorised persons are available to collect on any occasion, then prior notice must be given to us.
Arrangements for Dealing with any Emergency: Emergency care
If a child becomes unwell whilst in the department, he or she will be made comfortable and will have one to one care. A member of staff will contact the named parent/guardian to collect the child.
In the event of being unable to contact the named parents/guardian, they will contact the emergency numbers that parents have provided on the Health Questionnaire form. It is up to the parents to ensure that contact numbers are kept up to date. If a child is in need of urgent medical attention a member of staff will contact the School’s Health Centre for assistance, and accompany the child to the nearest accident and emergency department via ambulance, if required.
The parents will be contacted and told which hospital the child has been taken to; the child’s Health Questionnaire form will be given to the medical staff.
Concerns and Complaints
Rydal Penrhos has a comprehensive complaints procedure that refers to informal, formal and concurrent complaints. This is available in the Parents’ Handbook, parents’ notice board and on the School’s Website.
We welcome comments and suggestions - good or bad. It is important to us that parents/guardians communicate any concerns or issues immediately. This can be reported to any member staff who will log the information and report to the person in charge. This will then be investigated and appropriate action taken.
All parties will be kept informed of any action taken and the end outcome.
CIW:
Pre- School, wrap-around care and holiday playscheme are inspected by the Care Inspectorate Wales (CIW) and parents with any concerns or complaints can raise any matters with CIW at any time if they remain unhappy after raising a concern directly with the School:
A concern can be raised with CIW in a number of ways:
• Face to face by visiting the regional office: CIW North Wales Region, Welsh Government Office, Sarn Mynach, Llandudno Junction, Conwy, LL31 9RZ; • Phone: 0300 7900 126 • Email: CIW@gov.wales • In writing: Care Inspectorate Wales, Welsh Government, Rhydycar Business Park, CF48 1UZ
Responsible Individuals
The Principal, Mr John Waszek: principal@rydalpenrhos.com The Head of Prep School, Mrs Lucy Davies: ldavies@rydalpenrhos.com
Reviewing of statement purpose:
• The statement of purpose will be reviewed annually, when new legislation changes or in the event of a change in circumstances. The review will be carried out by Louise Roberts (Pre- School), Clare Tebbitts, (Wrap around care) along with the registered persons in charge of the setting (Responsible Individuals: Mr John Waszek, Principal and Mrs Lucy Davies, Head of Prep School).
Whenever practicable we will notify CIW of any such revision at least 28 days before it is to take effect.
Contact Information – Persons in Charge:
Mrs Louise Roberts – Pre- School Manager Mrs Lucy Davies (temporary) – Holiday Play Scheme Mrs Clare Tebbits – Wrap around care
Telephone: 01492 530381 Email: prep@rydalpenrhos.com
Pre-School contact details:
Prep School main number: 01492 530381 Mrs L Roberts email: LRoberts@rydalpenrhos.com
Rydal Penrhos School in its entirety, is committed to safeguarding children.